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Outcomes Over Optics: Building Inclusive Organizations


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Roundtable Luncheon with Norma Kraay and Jay Yakabowich
Monday, June 11, 2018 - 12:00 to 13:30
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Toronto ON, C.D. Howe Institute, 67 Yonge Street, Suite 300
  • Outcomes Over Optics: Building Inclusive Organizations

C.D. Howe Institute events are open to members and their guests. Members can register online by signing in here, or contacting cdhoweevents@cdhowe.org.

While many other nations turn inward, Canada proudly champions an open, inclusive society. Our commitment to inclusion now offers us a once-in-a-generation opportunity for businesses to seize a lasting competitive edge on the global stage. Join us for an afternoon of insightful conversation on how we can build more inclusive organizations. It’s time to shift from counting our differences to embracing and uniting them instead. It’s time for outcomes, not optics.


Norma Kraay, Managing Partner, Talent, Deloitte

Norma Kraay is the Managing Partner, Talent for Deloitte Canada. In this role, Norma oversees the strategic direction of the firm’s entire Talent team and function, ultimately helping position the firm as a top choice for talent in the market.

As a key member of Deloitte’s executive leadership team, Norma also leads the national workplace strategy which sees her responsible for the employee and client experience at Deloitte’s collaborative and inventive workspaces from coast to coast. Finally, Norma is the executive sponsor for Deloitte University North, the preeminent leadership development facility and experience for professionals, clients and community members.

Norma has been recognized as one of the world’s leading transfer pricing advisers, included in the Transfer Pricing Expert Guides published by Euromoney/Legal Media Group, as well as a Leader in Tax Dispute and Woman Leader in Tax by International Tax Review.

Norma believes in the power of community stewardship. In addition to speaking at various industry and professional association events such as the Tax Executive Institute, she is a member of the Audit Committee of the Board for the Loran Scholars Foundation and formerly served as Director of the Board of the Canadian Association of Importers and Exporters Inc., and Corporate Committee member for the Art Gallery of Ontario.

Jay Yakabowich, Senior Vice President, Career Edge, and Member, C.D. Howe Institute Human Capital Policy Council

As Senior Vice-President at Career Edge Organization, Jay Yakabowich oversees Career Edge’s day-to-day operations. He also works closely with the Career Edge Canadian Armed Forces Paid Internship Program, working with Treble Victor Group, Helmets to Hardhats and the Royal Canadian Military Institute to support Canadian Reserve retention strategies. Yakabowich joined Career Edge as Director of Business Development in 2014.

A native of Saskatchewan, Yakabowich has more than 25 years of experience in marketing and business development within Canadian, American, and British markets, in human capital, higher education, publishing, and health care informatics technology.

Yakabowich served in the Canadian Armed Forces, as both an army reservist and regular forces member for eight years, retaining his military skills that have shaped and strengthened his leadership style throughout his civilian career.

He serves on the Board of Directors as Vice-President for Ontario Masters Athletics, council member of the Human Capital Policy Program for the C.D. Howe Institute and founding board member of the Wells Memorial Journalism Scholarship Foundation.

Yakabowich earned his Certified in Management designation from the University of Manitoba.


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C.D. Howe Institute, Toronto, 67 Yonge Street, Suite 300
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C.D. Howe Institute, Toronto, 67 Yonge Street, Suite 300
Thursday, February 7, 2019, 12:00 pm to 1:30 pm

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© 2018 C.D. Howe Institute. All Rights Reserved.

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© 2018 C.D. Howe Institute. All Rights Reserved.