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December 8, 2020

Virtual Healthcare Revolution Here to Stay

  • The COVID-19 pandemic has spurred a healthcare revolution in Canada, forcing a massive shift away from in-person interactions towards virtual care with over 70 percent of ambulatory care across the country during June 2020 represented by virtual care.
  • The authors argue that the pandemic presents the opportunity to embrace a more patient-centric and cost-effective healthcare system, and set out a viable roadmap for the delivery of virtual care that is both equitable and geared towards enhancing the health of populations.
  • Applied broadly across the health system, this care redesign would lead to a massive shift away from physical interactions, towards an almost equal ratio of physical to virtual interactions. This would greatly reduce infection risk, but also has the potential to reduce healthcare costs, increase patient convenience and create health system capacity.
R. Sacha Bhatia

R. Sacha Bhatia is Chief Medical Innovation Officer at Women’s College Hospital.

Trevor Jamieson

Trevor Jamieson is Chief Medical Informatics Officer (CMIO), Unity Health Toronto, Assistant Professor, Department of Medicine, University of Toronto, Innovation Fellow, WIHV.

James Shaw

James Shaw is a Scientist at the Women’s College Hospital Institute for Health System Solutions and Virtual Care (WIHV), and Research Director of Artificial Intelligence, Ethics & Health at the University of Toronto Joint Centre for Bioethics.

Carole Piovesan

Carole Piovesan is Partner and Co-Founder at INQ Law.

Leah Kelley

Leah T. Kelley is a Research Coordinator at Women’s College Hospital Institute for Health System Solutions and Virtual Care (WIHV) and a JD Candidate at the University of Toronto, Faculty of Law.

Will Falk

William Falk is Senior Fellow, C.D. Howe Institute; Adjunct Professor, Rotman School of Management, University of Toronto; and Innovation Fellow, WIHV